These services are designed to meet the specific needs of SAP Help Desk and integrated through a series of well-documented managerial processes.
The scope of SAP Help desk services generally covers the maintenance of SAP R/3 Functional & ABAP Objects, system administration and support in the following area:
SAP Functional Maintenance Support includes:
- Maintenance of Existing Business Processes
- Maintenance of Existing Programs
- Maintenance of customized transactions
- Providing assistance to users in addressing the problems/issues encountered on a day-to-day basis.
- Minor modifications in configuration on existing business processes in line with the problem.
SAP Technical /ABAP Maintenance Support includes:
- Maintenance of existing programs, reports and layouts
- Minor modifications to reports and layouts that require minimal time and effort
SAP System Administration Support includes basis Support for the mySAP ERP servers including the following routine activities
- Job scheduling / Management
- Period end closing
- Data uploads
- Checking for activity completion
- Running Rebate program
- Set up Calendars
- Configuration of Printers and Drivers
- Database Administration
- Backup (System and Database), Restore, Media Management
- Software Patches and OS Support etc.
SAP Online Support System (OSS)
Sometimes the users in SAP face a problem for which there solution is not available or unsatisfactory. In this case it is necessary to post the problem to SAP on the OSS and co-ordinate, follow-up and understand the replies/ solutions given by SAP India/SAP AG. Eworks consultants would guide/ help and support the users in resolving the problems encountered in the existing SAP R/3 system that needs to be addressed by SAP India/SAP AG.
SAP Authorization Audit
Without the right security policy and safeguards in place, your valuable IT assets and commercial environment could be seriously exposed to potential security breaches.
The SAP Authorization Audit should be a priority for all companies irrespective of size or maturity. This report will review current levels of security within the system landscape and identify key areas where this may have adverse effects on your business operations. Once such issues have been identified, together we can strive to overcome these and develop a security policy, which will be tailored to your business culture and needs.
This service will be produced using SAP, EWORKS and Vendor specifics. The report will identify any areas that will require immediate action and areas that can be strategically planned.
SAP System Health Check
The SAP environment is critical to organization's business operations. Regular examinations and checks are essential to maximize and maintain system performance that is why EWORKS has developed SAP Health Check Service plan. Due to the complexity of SAP systems, the potential for problems can never be totally eliminated, but keeping them in check can be achieved by carrying out periodic reviews. Eworks Periodic Health Check Plan has been developed by a specialist SAP team to help maintain the smooth continuity of business critical operations.
Every SAP system, regardless of size, complexity or maturity will benefit from Eworks periodical Health Check Service to keep it running smoothly and mitigate the potentially damaging effects of unidentified issues.
Some of the critical problems areas affecting SAP system are:
- Low SAP buffer sizes that would lead to long response times if not detected and adjusted
- Background process bottlenecks, which were preventing background jobs from running in a timely manner
- Inefficient SQL statements in ABAP programs, which were causing high rates of database activity and preventing other users from timely access to their data
Onsite Support
The business exigencies of the client or the complexity of issue may sometime require onsite support services to enable personal discussions, understanding and resolution of the issues.
These services are provided by EWORKS based on the analysis and acceptance of the need for onsite support by the client and are charged on man-days basis.
